Customer Service

For all of the convenience and simplicity built into a robust Precis E-business site, you’ll likely discover a customer’s occasional need for the human touch.
 
That is, an interaction with a live customer service representative (CSR) to answer difficult questions, resolve anxieties or guide the novice shopper through the purchase process.

To address such needs, the comprehensive Precis E-business Platform™ provides a seamless connection with LivePerson, a developer of online engagement solutions that facilitate real-time assistance and expert advice from CSRs. Through either live chat or click-to-talk technology (or both), the integrated customer support services facilitate:

  Customer Service

  • Simplified execution of phone and walk-in orders
  • An improved conversion rate stemming from the rescue of sales and shopping carts that would have otherwise been lost or abandoned
  • Potentially improved margins as shoppers are personally guided to alternative and complementary products
  • Greater loyalty from customers pleased by a commitment to person-to-person interactions

To invigorate your customer support efforts, contact Precis today.

"Precis E-business has always been able to accommodate any request for change or modification that we required at Planet Office Furniture.  The professional team of personnel monitors the system and activity as if Planet Office Furniture was their own business."